What guarantees?

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The warranty is one of those factors that do not you think, not without first runs into the usual "rip off". When this happens, we often find you do not have clear ideas, which they know both the sellers and manufacturers, so if some of them took advantage.

How does the warranty? There are actually 24 months? It 'just as the seller says: "Our one year and the second is the producer"? We clearly.

The minimum guarantee is, by law, to 24 months.

The law speaks of "lack of conformity", easier said: "manufacturing defects". The lack of conformity which may occur immediately or after a certain number / time of use. If you experience a lack of conformity, or if the product stops working suddenly without that you have caused the damage, there are 2 months to make this thing. This means that if you discover at the end of two years, you still have 2 more months to declare, in fact extending the minimum guarantee of 26 months.

The seller did not replace the broken product, can it?

Unfortunately it is a widespread malpractice among the Italian merchants. Malpractice which applies especially when it is open to foreign suppliers, especially those drinking at the channel of the so-called "parallel market". It's all bad faith? Not really. The law speaks of minimum guarantee of two years for goods sold to the consumer. This means that vendors, such as purchasing professionals from suppliers "unofficial", are seen to reduce the warranty to one year. So we say that it is mainly to protect the seller to that effect.
As for us, consumers, there are two possibilities:
1. Make this right, however, retaliate against the seller, who can not refuse to repair / replace the defective product.

Article 130

The seller is liable to the consumer for any lack of conformity which exists at the time of delivery of the goods

2. Contact the manufacturer directly, as a rule, has every incentive not to disfigure and to deal directly with the repair / replacement.

But, it is right to repeat, the law states that the legal guarantee should deal with the seller.

Legal guarantee? Are there others?

The legal guarantee is that of the 24 (+2) month, established by law. Then there are the commercial guarantees.
The commercial can be provided either by the producer by the seller and are often presented as "extended warranties". The duration of this type of warranty is established by those who can provide and have no limits. Some manufacturers of RAM, for example, offer a lifetime guarantees on their products. Commercial guarantees are, in general, much more precise than the legal one, and then read well. If it is true that no clause may go against the law, it is equally true that the law is a bit on 'watered down and some places you could put some tricksy.

Repair or replace?

It seems that this choice should fall solely on the seller or the manufacturer, in reality things are not true.

Always article. 130:

The consumer can 'request, at its option, the seller to repair the product or replace it at no charge in both cases, unless the remedy requested is impossible or disproportionate.

So the choice is up to the consumer, not the seller. Of course, if the defect is trivial, as can be the power button does not work well, if you detach a cable or the fact that TV no longer receives the signal from the remote control, it becomes unreasonable to ask to replace the entire TV. If instead it is to break the panel, already here, things change and my advice is not to be content or to a repair nor replacement with a refurbished product.

Another important factor is the time of repair. If these were to cause problems to the consumer, there are alternatives:
- We agree to have a replacement product, even if only for the time necessary to perform the repair
- You opt for a refund (almost never complete if, for example, have used for more than a year)
- We do reimburse the "noise"

Even if this does not mean that the repair / replacement must be done within a week, be assumed that for a suitable and reasonable may not exceed three months for a product such as a mouse, a monitor, TV, etc..
And the "noise" as it is calculated? Here are the stakeholders (or magistrate) to determine. It is natural that if a break is a refrigerator, there can be a month without. Just as you can stand a month without a PC that used to operate or monitor the same, in these cases or replace the product quickly or asking for a replacement - on loan for use - while your product found to be under repair.

The dealer says that the damage was caused by me!

Unless you have inserted the object into a meat grinder, you have not removed (by breaking the seals), has not fallen from the fifth floor of a building or do not be welded to the inside of the chip (modchip on console), all defects in the first 6 months (+2 always remember the time to report the matter) are considered by law defects, must be the dealer to prove it was you cause the damage (with a skill, not in words) . Past six months, you'll have some explanation to give it extended ...

Parallel market and other details.

The manufacturer is not liable for malfunctions occurred in used products, refurbished products and products from the parallel market.
How do you know if the product is from a non-official channel? The simplest method is to buy one of the vendors included in the lists that many manufacturers include in their site under "where to buy" or similar. Another way is to explicitly ask the seller, making include (and sign) the Declaration on the guarantee certificate or attached thereto. If the product is expensive, you have the nerve on this issue and no doubt please contact retailers to save the 10 euros of an expenditure of 600, 1000 or more.

The limitation of the warranty to one year, is not always stupid. If we speak of an asset that tends to deteriorate rapidly, then such a reduction is justified, especially when it comes to used goods and / or refurbished. That is why the producers do not respond well but always sellers. If you buy an LCD so used, do not just word and handshake, but be delivered the guarantee and make sure that the condition of the item used are described in detail on the certificate.
Remember also that, again for those that are used if the individual may exclude any warranty (declaring), the dealer can not do so and must - by law - to ensure the proper functioning of the product for at least a year.

If the fault has caused you damage, you can ask for compensation from the seller and, in some cases, even to the producer.

From words to deeds.

What is the experience of this writer, defines more convenient, please contact the manufacturers directly, especially when you buy on the web, then the seller is away and the shipping costs would weigh on consumers anyway.
On RecensioniVere will notice that some brands are dominant over others, not for flattery towards them, but because certain brands have been much more rapid and practical problem solving. Since all products are used in first person, it is obvious that you prefer to play it safe when you are experienced in the past positive experiences with that brand. For the same reason, some brands are not just treated, according to catastrophic experiences lived with them and we urge them not to buy more products: Lifetime.

Even among well known brands to consumers the difference in focus can be enormous. Some withdraw the product directly to your home, bringing the loan to use, without the need to ask. Few, very few come to ask the only photographic evidence (full product images -> photos after you have destroyed at their directive -> enter the new product). Many, too, will refer to toll numbers, call centers, service centers located on the summit of Mont Blanc, and also to stop the product six months, citing - from time to time - this or that excuse.

For this reason, in the unfortunate case you need to repair or replace a product, start with clear ideas. If necessary, investigate the matter directly reading the Consumer Code , prove you know what your rights and your duties and palesate feel offended when you deny what is written in black and white on the code. If things are not going well with the vendor, you quarrel with his supplier. Even if the provider does not give you 'listen, explain everything to the manufacturer. At this point, if the unstable or precarious that answers the call center sbobina everything you tell him to say, do not be angry with them, write to the producer rather than the traditional mail with return receipt requested, anticipandogliela then via email. Rest assured that, always excluding the cases where you are you - in a totally clear - those responsible for corruption, will be taken all the appropriate procedures. As co-holders of your letter, always insert a pair of consumer groups (the classic "PC", for information), which will help to put a little 'pepper where necessary. The associations can also contact them later, without then immediately send the letter to them.

If you have had direct experience with large producers or sellers, positive and negative, please email riportarcele, clearly and politely, trying to be as descriptive as possible. We do not handle personal data, they are not needed.